FAQ

Please contact Client Services to discuss your requirements.

Unfortunately we do not offer joint accounts at the moment. If you would like to be informed of when this option is available please email us on and we will email you as soon as it is an option.

Sadly we are unable to accept US clients at this time.

If you would like to close an account please email us at [email protected]

A Demo account is a risk free way to test the functionality of the trading platform. With a Live account you will need to deposit funds and you can access the underlying Exchanges and trade for real.

Documentation can be submitted in English, Arabic or Chinese.

Your demo account will be active for 28 days.

We do not have a referral program at the moment however, please contact the Tickmill Client Services team to register your interest for any changes in the future.

Our trading account provide access to exchange traded Futures on the award winning CQG platform. Please click here to open an account.

You can change your password in your Client Area, or you can contact Clients Services at [email protected] for assistance.

Please email the Tickmill Client Services team on [email protected] or call us on +44 789 703 6806. Alternativley, use our online chat which is available from Monday to Friday, 7:00am to 20:00pm (UK time).

Please email the Tickmill Client Services team on [email protected] or call us on +44 789 703 6806 where our team will be happy to help.

Once you submit your application, we will activate your account as soon as possible. All you will need to do after approval is bank wire funds to your account and select the markets you want to trade.

There is a currently a limit of one account per person.

We make every effort to open accounts as soon as possible. Sometimes the process may take a little longer if further checks or additional information is required. If for any reason there is a delay, we will communicate this to our clients as soon as possible. Once your account has been activated you will receive an email with your ID and login details for the Client Area.

Please contact Clients Services at [email protected].

The minimum deposit required to open a Futures account is 1,000 USD or equivalent in EUR or GBP. To find out more about costs please see our Futures Commissions and Fees page.

Retail clients have certain regulatory protections which is not afforded to Professional clients. We need to use clear language when talking to retail clients. We may assume a level of knowledge and experience when assessing whether our products are appropriate for professional clients. We owe our clients a duty of best execution and may prioritise different factors when executing orders for retail and professional clients. Professional clients may not have access to the Financial Ombudsman Service. Retail and Professional clients are protected by the Financial Services Compensation scheme (FSCS) up to the value of £85,000 in the event of a default by Tickmill UK Ltd.

Tickmill is a Global trading company and we do our best to cater for all our clients. Occasionally however, regulations prevent us from offering our services in certain countries. If you are unable to find your country of residence in the account opening process but think we have made a mistake, please email us on [email protected].

Please email the Tickmill Client Services team on [email protected] or call us on +44 789 703 6806.

Choosing a base currency allows you to manage your exposure to currency risk. You can trade on multiple instruments that are denominated in different currencies while maintaining a single balance in your Base Currency. Your daily statement will show your Base Currency and any other currency to which you have been exposed. The platform cost will be in USD so, if there are no USD held in your account, we will do the conversion for you.